![]() On rare occasions a product shipped by Advexure arrives to a customer DOA (Dead on Arrival), meaning that the hardware product shows symptoms of a hardware failure, preventing basic operability, upon its first use out of the box. Please note, any product that is received by Advexure without an RMA number will not be accepted. Any and all items that are received and do not meet the condition described in the submitted RMA request will not be accepted and will be the buyer's responsibility to arrange recovery of the product from Advexure. Custom setup equipment and all enterprise platform sales are final and non-returnable. Aerial platforms that have been previously flown or show any signs of use will not be accepted. All product must be in new condition, in its original box or packaging, and include all original accessories, cables, manuals, packaging material, etc. We accept returns on all products for a period of 30 days with an RMA number. Here at Advexure we do everything we can to ensure a positive experience. DJI X-Port Gimbal for Payload Developers.Wingsland Z15 Spotlight for Matrice 200.Please fill out the Return Request Form at and our returns department will process your request.Available in three models: 8K, 6K with 1" Sensor, Thermal + 8K. If approved, the refund request will be processed within 3 - 10 working days after approval. After inspection, you will be informed about the approval or rejection of your refund request. Your return will be inspected within 1-2 working days after its arrival. Refunds: Once your return is received you will receive an email confirming i arrival. If the package is returned and the customer has not contacted customer support the order will then be refunded back to the original form of payment. Requests for packages to be reshipped will be subject to a reshipping fee. This shipping charge will apply even if you were not originally charged shipping under a free shipping promotion. Incorrect Shipping Address Provided: Packages that are returned because of an incorrect address provided by the customer will be subject to an additional shipping charge. Once we receive the package back in our warehouse, we will issue a credit to the original form of payment for the purchase price less the actual shipping cost of shipping the package to you. Refusal of Delivery: If a package is refused for delivery, outside of arriving damaged or in a damaged box, the customer will be responsible for actual shipping charges incurred by Empire Drone. If there is extensive damage to the box, refuse delivery and contact Customer Support immediately at 31. ![]() The product must not be altered in any way.ĭamaged Box or Damaged Product: If you receive damaged item(s), contact Customer Support at no later than 5 business days of receipt of your shipment to make the necessary corrections. Original condition means that there are no scratches, marks, or blemishes on the product and the security tags are still attached. Returned merchandise must be in its original condition and accompanied by the packing slip included in your order, as well as the original documentation and packaging otherwise the return will not be honored. Original shipping costs are non-refundable. Items that have been activated, previously flown, used, or show any sign of wear, may be accepted at the sole discretion of Empire Drone Company, LLC with a minimum 20% re-stocking fee.įor all returns, return shipping costs will be deducted from your refund amount. This also applies to orders that originally qualified for free shipping. ![]() Open product returns must be in brand new condition, in their original box, and must include all original packing material, blank warranty cards, manuals, documents, and all accessories. Unopened product, with manufacturer seals intact, can be returned with no questions asked. EXCEPTIONS APPLY, please see the FAQ in our returns center ( ) for a list of non-returnable products. We offer a 30-day return policy from the date of delivery on many products.
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